AI that works for your business
Titanium Consulting Group designs and implements automated processes leveraging tools that augment and extend workflows using AI and other emerging technologies such as Low-Code/No-code Process Automation Platforms and Data Integration Platforms to realize customer retention and increased revenue. The latest generation of GenAI is allowing companies to go beyond previous chatbot features and capabilities.
Automation and AI
Automated processes improve efficiency, streamline workflows, increase flexibility, and simplify complex processes across the organization. Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. Platforms such as ServiceNow and Salesforce provide intelligent automation and agents which perform many of the routine tasks in businesses freeing up the humans to focus on the more complex tasks.
View a brief demo of Agentforce Service Agents here.
AI in IT Service Management
According to Gartner Research, leaders in IT are turning to AI to support IT teams and customers. This generation of tools is capable of providing advice and in some cases carrying out actions relieving the workload on the humans in the team.
Data Integration
Integrating directly with platforms such as Salesforce enable productivity and personalization with predictive AI, generative AI, and agents across the Customer 360. Create and deploy assistive AI experiences natively in Salesforce, allowing your customers and employees to converse directly with Agentforce to solve issues faster and work smarter. Empower service reps, agents, marketers, and more with AI tools safely grounded in your customer data to make every customer experience more impactful.
Enhanced Customer Service Experience
Make work faster for agents, supervisors and customers with Agentforce, your AI assistant for CRM. Ask questions and make requests to get trusted and useful answers. Agentforce can assist with tasks like answering questions using your knowledge base. You can also customize its actions, like routing cases for approval. Agentforce uses advanced language models and the Einstein Trust Layer to provide accurate and understandable responses based on your CRM and external data.
Automation and AI
Automated processes improve efficiency, streamline workflows, increase flexibility, and simplify complex processes across the organization. Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. Platforms such as ServiceNow and Salesforce provide intelligent automation and agents which perform many of the routine tasks in businesses freeing up the humans to focus on the more complex tasks.
View a brief demo of Agentforce Service Agents here.
- Resolves cases on its own any time using sophisticated reasoning
- Delivers trusted answers grounded in your data
- Engages with customers across channels using conversational language
- Hands off seamlessly to human agents at the right time
AI in IT Service Management
According to Gartner Research, leaders in IT are turning to AI to support IT teams and customers. This generation of tools is capable of providing advice and in some cases carrying out actions relieving the workload on the humans in the team.
Data Integration
Integrating directly with platforms such as Salesforce enable productivity and personalization with predictive AI, generative AI, and agents across the Customer 360. Create and deploy assistive AI experiences natively in Salesforce, allowing your customers and employees to converse directly with Agentforce to solve issues faster and work smarter. Empower service reps, agents, marketers, and more with AI tools safely grounded in your customer data to make every customer experience more impactful.
Enhanced Customer Service Experience
Make work faster for agents, supervisors and customers with Agentforce, your AI assistant for CRM. Ask questions and make requests to get trusted and useful answers. Agentforce can assist with tasks like answering questions using your knowledge base. You can also customize its actions, like routing cases for approval. Agentforce uses advanced language models and the Einstein Trust Layer to provide accurate and understandable responses based on your CRM and external data.
AI is only effective when companies trust it.
We recommend selecting AI vendors that prioritize security and data protection. As a member of the Cloud Security Alliance, we support all aspects of cybersecurity including the newly announced AI Safety Initiative.
We recommend selecting AI vendors that prioritize security and data protection. As a member of the Cloud Security Alliance, we support all aspects of cybersecurity including the newly announced AI Safety Initiative.